Present an official form of identification

If your support request concerns access to your Ankama account or is to change your information, we need to be sure that you are the rightful owner of the account. This is simply a question of security...

The most reliable way to identify yourself is to send a photocopy or scan of an official form of identification. 

The following documents are acceptable:

  • ID card (both sides)
  • passport (a full copy of the double page with your photo)
  • driver's license (both sides)
  • family record book (for minors less than 15 years old)
  • health insurance card (Canada only)

The following documents are not accepted:

  • school ID, university ID
  • travel card
  • social security card
  • library card
  • bank card
  • visa
  • personal photo...^^

It is important that you send us a high-quality copy so that we can check its information carefully.
A high-quality copy shows the full document, clearly in color in high resolution.

Your files are hosted on our secure servers while we handle your request and will be deleted immediately afterwards in order to protect your personal data.


How do I send my ID?

When you create or respond to a request you can attach an item or several items by clicking on the "Add file" button.

You can send us your documents in JPEG, JPG, PNG, PDF, BMP and GIF formats.

We delete completely these documents once the request is resolved in order to ensure that your data remains confidential.

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The response time varies depending on the request and Ankama's current projects.