In what countries is the SMS assistance service available ?

Ankama provides an SMS assistance service to: recover your Ankama account login details (account name and password); unblock your account in the event of a problem with your account protection (Shield or Authenticator); or block your account if you think it's been stolen.

If you want to do one of these three things, you will be sent a verification code by SMS for free* at the phone number recorded on your account. It's easy and very safe!

Of course, you need to have already saved a valid mobile phone number in your account management section.

Here's a list of all the countries covered by our SMS assistance service:

Argentinian

Algeria 

Australia

Austria

Bahrain

Belgium

Bolivia

Brazil

Bulgaria

Canada

Chile

China

Cyprus

Colombia

Costa Rica

Côte d'Ivoire (Ivory Coast)

Croatia

Denmark

Egypt

Ecuador

El Salvador

Estonia

Finland

French GuyanaFrance

Georgia

Germany

Greece

Guadeloupe

Guatemala

Guernsey

Honduras

Hungary

 

India

Indonesia

Ireland

Israel

Italy

Japan

Jordan

Qatar

Latvia

Lebanon

Lithuania

Luxembourg

Madagascar

Malaysia

Malta

Mauritius

Martinique

Mayotte

Metropolitan

Mexico

Montenegro

Morocco

North Macedonia

Norway

New Caledonia

New zealand

Panama

Netherlands

Peru

Philippines

Poland

Polynesia, French

 

Portugal

Dominican Republic

Czech Republic

Reunion Island

Romania

United Kingdom

Russia

Saint-Pierre et Miquelon

Saudi Arabia 

Singapore

Serbia

Slovakia

Slovenia

South Africa

South Korea

Spain

Sri Lanka

Sweden

Switzerland

Taiwan

Thailand

Tunisia

Turkey

Ukraine

Uruguay

USA

Venezuela

 

Depending on your country and cell phone provider, you might encounter a problem receiving our SMS messages on your phone.  If you still haven't received the desired SMS after waiting a few minutes, please contact Support for help resolving your issue.

If the SMS service isn't available in your country, please submit a request with Support specifying that you'd like to be able to use the service. We'll do our best to extend coverage.

 

* Does not include any additional charges that your cell phone operator may charge you for receiving SMS messages.

 

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