Ankama provides an SMS assistance service to: recover your Ankama account login details (account name and password); unblock your account in the event of a problem with your account protection (Shield or Authenticator); or block your account if you think it's been stolen.
If you want to do one of these three things, you will be sent a verification code by SMS for free* at the phone number recorded on your account. It's easy and very safe!
Of course, you need to have already saved a valid mobile phone number in your account management section.
Countries covered by our SMS assistance service:
| Albania Algeria Andorra Angola Argentina Australia Austria Bangladesh Belgium Benin Bosnia and Herzegovina Brazil Burkina Faso Cambodia Cameroon Canada Chile China Colombia Costa Rica Croatia |
Cyprus Denmark Djibouti Ecuador Egypt El Salvador Estonia Finland France French Guiana French Polynesia Gabon Georgia Germany Greece Guadeloupe Haiti Hong Kong Iceland India Iran |
Iraq Ireland Israel Italy Ivory Coast Japan Kuwait Lebanon Lithuania Luxembourg Malaysia Mali Martinique Mauritania Mauritius Mexico Moldova Montenegro Morocco Netherlands New Caledonia New Zealand Nigeria Niger |
Norway Oman Panama Paraguay Peru Philippines Poland Portugal Qatar Réunion Romania Russia Senegal Singapore Slovakia Slovenia South Korea Sweden Switzerland Taiwan Thailand Togo Tunisia Turkey Ukraine United Kingdom Uruguay Venezuela Vietnam |
Depending on your country and cell phone provider, you might encounter a problem receiving our SMS messages on your phone. If you still haven't received the desired SMS after waiting a few minutes, please contact Support for help resolving your issue.
If the SMS service isn't available in your country, please submit a request with Support specifying that you'd like to be able to use the service. We'll do our best to extend coverage.
* Does not include any additional charges that your cell phone operator may charge you for receiving SMS messages.