Ankama provides an SMS assistance service to: recover your Ankama account login details (account name and password); unblock your account in the event of a problem with your account protection (Shield or Authenticator); or block your account if you think it's been stolen.
If you want to do one of these three things, you will be sent a verification code by SMS for free* at the phone number recorded on your account. It's easy and very safe!
Of course, you need to have already saved a valid mobile phone number in your account management section.
Here's a list of all the countries covered by our SMS assistance service:
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Argentinian Algeria Andorra Australia Austria Bahrain Belgium Brazil Bulgaria Canada Chile China Cyprus Colombia Costa Rica Côte d'Ivoire (Ivory Coast) Croatia Denmark Ecuador El Salvador Estonia Finland French Guyana Germany Greece Guadeloupe Guernsey Hungary
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Ireland Israel Italy Japan Jordan Qatar Latvia Luxembourg Madagascar Malaysia Malta Mauritius Martinique Mayotte Metropolitan Mexico Montenegro Morocco Norway New Caledonia New zealand Netherlands Peru Philippines Poland Polynesia, French Portugal Dominican Republic
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Czech Republic Reunion Island Romania United Kingdom Saint-Pierre et Miquelon Singapore Slovakia Slovenia South Africa South Korea Spain Sri Lanka Sweden Switzerland Taiwan Thailand Turkey Uruguay USA Venezuela
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Depending on your country and cell phone provider, you might encounter a problem receiving our SMS messages on your phone. If you still haven't received the desired SMS after waiting a few minutes, please contact Support for help resolving your issue.
If the SMS service isn't available in your country, please submit a request with Support specifying that you'd like to be able to use the service. We'll do our best to extend coverage.
* Does not include any additional charges that your cell phone operator may charge you for receiving SMS messages.