Phishing is a technique used by thieves to obtain, using fake sites, your login details (account name or email address, and password) and other personal data to steal everything you have in your account.
These sites look like Ankama websites (names, vocabulary, images, etc.) but do not belong to us!
Advice on How to Protect Yourself from Phishing
- Be wary of promises (tempting offers, etc.) and threats (banning, etc.).
- Systematically check the URL of sites you visit, even when it is a secure website (https).
- Be wary of clickable links, and do not search for offers on Google; verify our official communications and in-shop offers every time.
- Use Ankama protection (Shieldor Authenticator).
And above all: Never enter your login details and protection codes on any site other than ANKAMA sites!
If you believe you may have been a victim of phishing:
Immediately change your password via your account management page, or
- if you have a phone number registered on your account, click on this link to block your account.
- Then contact Support.
Some of our Heroes' Misadventures
"A player told me about a site and told me to buy millions of kamas in exchange for gifts from Ankama, mentioning the Google search 'dofus xp 2019'. Unfortunately, I was disconnected a few minutes later; they stole everything."
"A guy in-game asked me if I was selling 'quest fragments'. To find out what they were, I searched "DOFUS quest fragments' on Google. I ended up on a site where I entered my login details to 'recover' them. The site then asked for my codes to unlock Ankama shield, and I entered them. Then, I realized that the site wasn't really the official site and I was being had…"
"In the commerce channel, I saw a message from a player saying 'Watch out! The Brande Lottery is about to end ^^'. I went to the site and signed up. When I didn't receive my gift, I checked the URL; it looked like a DOFUS site but wasn't exactly the same. I was duped."
Most Common Hooks
- registration for events
- new moderator recruitment
- urgent interventions by Support
- risk of being banned
- beta tests
How Do the Thieves Operate?
- First, they contact you via chat, email, SMS, the forums, or even in game and try to hook you with an interesting offer, a request for help, threat of a sanction, etc. or anything else that might trick you! Thieves can sometimes pretend to be someone you know.How Do the Thieves Operate?
- Once they have you hooked, depending on what the thief gave in way of instructions, you click on the link shown or search for the information on Google.
- Once on the site, you are asked for your Ankama account login details and other personal information in a login interface that is nearly identical to Ankama's.
- If you enter these details, the thief can log in to your Ankama account, and rob and delete your characters!
Official Ankama Sites:
Please find the list of official Ankama websites below.
In order to enhance the security of player accounts that use Ankama Shield protection and to combat phishing, any attempt to log in to our game websites will redirect to the website account.ankama.com.