In this article:
"This server is restricted to a specific player community."
If you're traveling in a foreign country (vacation, work, studies, etc.) and you're not subscribed to the game, you won't be able to access your account.
Please do not create a character on a server for a community that you don't belong to.
In any case, you'll have to create a Support ticket to access your account(s) from this new country. Be sure to include the name of the account and an official form of identification with the ticket, to prevent identity theft.
Error: "Server not found. Unable to log in."
There are several possible reasons for this error message.
→ The login server is down for maintenance.
DOFUS has scheduled maintenance every Tuesday morning. For DOFUS Retro, it's Wednesday morning.
The servers are inaccessible during this brief period. Find out more by clicking here.
→ The login server is unexpectedly down.
In this case, please be patient. Our teams are working to get the server back online as quickly as possible.
You can check maintenance times and server status on the game forums, in the Server Status section.
Game servers that are down will be listed as "Offline".
→ The application is being blocked by an antivirus program.
Make sure your antivirus program accepts the game and doesn't consider it malicious. To find out more, click here.
→ Windows Firewall is enabled.
Be sure to disable it.
→ Something is interfering with your internet connection.
Make sure nothing is interfering with your internet connection, and that all your equipment (modem, router, etc.) is plugged in and configured.
You can remove any doubt by logging in via a shared connection with 3G/4G (if this option is available to you).
Error: "Connection to the server has been lost."
This message indicates that the link between your computer and our servers has been interrupted.
There are several potential reasons for this:
- You're using Wi-Fi and you lost the signal, which caused the logout. If this happens, you may want to log in to the game using Ethernet or PLC (power-line communication, i.e. Ethernet via power lines), especially if you get logged out frequently or are unable to log back in afterward.
- Our login server has received too many login attempts at the same time from one of the game's connection ports (5555 or 443). In that case, try changing the connection port via the "Settings" button found on the game login screen.
- You enabled "Quick start" on the login screen for the game, but the quality of your internet connection won't allow you to use this feature. In that case, disable this setting and try logging in again.
If the problem continues, you can contact Support by opening a ticket so your situation can be investigated.