What you should know
An Audiotel code or text message costs €3. The code will be valid for 48 hours, but you are strongly encouraged to use it right away to avoid losing it.
Please follow these few essential rules:
- The phone number to call is refreshed each time, so don't use a phone number you have stored.
- Write down the codes you receive through your phone. Support will be unable to lend assistance if you can't provide these codes.
- Use your own phone when receiving codes. If you do use someone else's phone, you must have permission from the owner.
Why am I receiving the error "Invalid code" or "Incorrect code"?
There are several possible reasons:
- The code you entered isn't in the proper format. It may be missing characters, or you may have entered too many. Double-check the codes you received on your phone.
- If you bought the code in the game or online, most likely the seller already used the code before selling it to you. Once again, buying, selling, or trading codes in-game or online is forbidden.
- Your login session was interrupted, and your codes are considered already used. If this is the case, please submit a Support request that includes all the codes you entered (valid or not).