Retrieve the login ID for my account

Related requests:

Lost account name

Unable to log in

Error: Unable to log in Incorrect account name or password

 

Maybe you took a break from playing, you're tired, or you're just blanking, and now your account name escapes you… Well, not to worry – there are a few solutions!

 

First, time for a little reminder!

Your login ID (account name or email address) and password must not be shared with anyone!

The login ID is different from :

  • your nickname, known by other players and visible on the forums and in the game,
  • and your character name.

Option 1: Recover your login ID via text message

Free, fast, and available in most countries!

If you entered your cellphone number on your account, you can use our service to recover your account name via text message.

You will be asked for the following information:

  • account nickname,
  • linked cellphone number.

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Option 2: Recover your account name via email

All you have to do is use our service to recover your account name via email.

IMPORTANT: If you already linked a cellphone number to your account, you cannot recover your account via email. This is simply for security purposes.

You will be asked for the following information:

  • account nickname,
  • linked email address.

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Option 3: Contact Ankama Support

If you're unable to recover your account name via text message or email, don't panic – all is not lost! Contact Support who will be happy to help you.

Please note that our service will respond to you within 24– 48 hours.

So we can identify you, please attach a copy (scan or photo) of an official proof of identity to your request with as much information as possible (nickname, characters' names and classes, email address used to create the account, etc.).

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Current deadlines are between 24 and 48 hours.