Find My Account Name

Related requests:

Lost account name

Unable to log in

Error: Unable to log in Incorrect account name or password

 

Maybe you took a break from playing, you're tired, or you're just blanking, and now your account name escapes you… Well, not to worry – there are a few solutions!

 

First, time for a little reminder!

An Ankama account name (login) is one of your login details, along with your password, to log in to our games and websites. You must not share it with anyone! It is different from your nickname, which is known to other players and visible on the forums and in the games.

 

Option 1: Recover your account name via text message

Free, fast, and available in most countries!

If you entered your cellphone number on your account, you can use our service to recover your account name via text message.

You will be asked for the following information:

  • account nickname,
  • linked cellphone number.

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Option 2: Recover your account name via email

All you have to do is use our service to recover your account name via email.

IMPORTANT: If you already linked a cellphone number to your account, you cannot recover your account via email. This is simply for security purposes.

You will be asked for the following information:

  • account nickname,
  • linked email address.

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Option 3: Contact Ankama Support

If you're unable to recover your account name via text message or email, don't panic – all is not lost! Contact Support who will be happy to help you.

Please note that our service will respond to you within 24– 48 hours.

So we can identify you, please attach a copy (scan or photo) of an official proof of identity to your request with as much information as possible (nickname, characters' names and classes, email address used to create the account, etc.).

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Typical response time of 2-3 days