I don't remember my account name – what should I do?

Along with your password, your Ankama account name is one of the things you need to log in to our games and websites. It's super important!

Maybe you took a break from playing, you're tired, or you're just blanking, and now your account name escapes you… Well, not to worry – there are a few solutions!

 

Option 1: Recover it via text message

If you've already linked a cellphone number to your Ankama account and you still have access to this number, you can use our account name recovery via text message service.

Receiving a text from us is free, fast, and available in most countries! 

Once you've entered your username (where to find this) and the linked cellphone number, we will text you a verification code. After the code has been entered, we'll give you that sweet, sweet account ID (as shown below).

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Option 2: Recover it via email

If you haven't linked a cellphone number to your account, you can recover your account name using the email address associated with your account. All you have to do is use our account name recovery via email service.

Please note: If you've linked a cellphone number to your account, you cannot recover your account via email. This is for security reasons.

Once you've entered your username (where to find this) and the linked email address, we will email you a link. Simply click this link, and you'll recover your login ID!


Option 3: Contact Support

If you're unable to recover your account name via text message or email, don't panic – all is not lost! You can contact the Support team at Ankama, and they'll be happy to assist you.

Restoring your account name is a big deal, so we'll have to make sure you actually own the account. Please attach a copy (scan or photo) of an official proof of ID to your request, along with any information that could help us identify the account (username, names and classes of your characters, account creation email address, etc.).

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If the account proves to be in your name, we'll give you your login ID so you can get back to battling it out in the World of Twelve!

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