Certify my account

In this article

What is a certified account?

Why certify your account?

How can you certify your account?

Error: "You cannot certify this account"


What is a certified account?

Starting from July 26, 2022, an account is certified when the account owner's identity, "Last Name/First Name", is on file and confirmed.     

These two pieces of information must be accurate. They are personal and confidential. 



Why certify your account?

Certifying your account lets you:

  • protect yourself from identity theft (a practice used to steal accounts),
  • recover or delete your account,


If you encounter a problem and you need to contact us, Support will be able to help you only if the account in question matches your identity (Last Name and First Name). You will be asked to provide a copy (scan or photo) of your proof of identity.

This condition is essential to guarantee the security of your account.

As a reminder: buying, selling, gifting, loaning, and sharing Ankama accounts are strictly forbidden by our Terms of Use. Only the account creator is considered the account holder, and they alone will be able to request help from Support.

Go to your account management page by clicking [here].


How do you certify your account?

Starting from July 26, all new accounts will be certified during registration.

If your account was created before this date, you will be asked to certify it to play our games when you log in.

You can also enter this information in account management.

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