Child Account Creation

If you are in the European Union and are considered to be a child as defined in the General Data Protection Regulation (GDPR), one of your parents or legal guardians must give their consent to confirm the creation of your account.

Indeed, creating an Ankama account requires us to collect personal data, which requires, within the European Union, the consent of the person holding parental responsibility for users who have not reached the required age under the GDPR or the laws of your country.*

This request will be sent via email to the address provided in the registration form.

To validate your account and start playing, consent must be given within 15 days of registration. After that period of time, your account will be deleted.

Your account will not be valid and you will not be able to access the game until consent has been received.

Mineur_-_inscription_en_attente.png

If your parent or legal guardian gives their consent, they will receive copies of all confirmation emails for any purchases you make.

Did you made a mistake in your parent's/the account holder's email address when filling out the form? You can change it in your Account Management section as long as your parent or legal guardian has not yet replied to the email we sent them.

Do you want to remind your parent/legal guardian? You can also send a new email in your Account Management section.

Mineur_-_Modification_adresse_parentale.png

 

* The minimum legal age is 16 years in the European Union, but each country may set their own:

Country

Necessary Age

Germany

16

Austria

14

Belgium

13

Bulgaria

14

Cyprus

14

Croatia

16

Denmark

13

Spain

14

Estonia

13

Finland

13

France

15

Greece

15

Hungary

16

Ireland

16

Iceland

13

Italy

14

Latvia

13

Liechtenstein

16

Lithuania

14

Luxembourg

16

Malta

16

Norway

13

Netherlands

16

Poland

16

Portugal

13

Czech Republic

15

Romania

16

United Kingdom

13

Slovakia

16

Slovenia

15

Sweden

13

Return to top

Still need help?

Contact us

Typical response time of 2-3 days