About Purchase Limits

To combat bank fraud, Ankama has been forced to put several limits on purchases. These limits are designed to make it harder for a few dishonest people to do harm while still preserving user comfort for our thousands of players.

 

General Purchase Limits

The frequency of your purchases may, in a few rare cases, draw the attention of our security filters. In this case, you merely need to wait 24 hours before attempting to make a payment again.

If you Ankama account security is insufficient or if your password need to be reset, you might encounter difficulties when making purchases.
--> Secure your account !

 

Limitations on ogrines

The limitations are as follows: 

  • You can only create a single sale of Kamas and/or Ogrines at the same time in the Kama Exchange
  • You cannot have more than 180,000 Ogrines in a single account
  • Ogrines from the Kama Exchange are linked and cannot be used again on the Exchange

 

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Limitations on goultines

To combat bank fraud, Ankama has been forced to put several limitations on ogrines in place. These limitations are designed to reduce inappropriate activities by a few dishonest people while preserving user comfort for our thousands of players.

The limitations are as follows:

  • Limits on purchases of goultines using real currency:*
    • a maximum of 85,000 goultines in any 6hrs;
    • a maximum of 110,000 goultines over any 3-day rolling period;
    • a maximum of 140,000 goultines over any 7-day rolling period;
    • a maximum of 200,000 goultines over any 15-day rolling period; and
    • a maximum of 400,000 goultines over any 30-day rolling period.
  • Payment IP must match the billing country for all purchases in the DOFUS Touch Google Play shop.
  • Articles of between 31,000 and 45,000 goultines are available after 5 days of play.

* Handy Tip: Ankama Support can lift the limitation on purchasing ogrines using real currency (only). To request this, you must contact us and provide proof of identity in your re

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