In this article: 

Reminder of the Rules

How do I report a violation? 

Step 1: Display the information necessary for the report 

Step 2: Take your screenshot

Step 3: Host or attach your screenshot

Reminder of the Rules

Case 1: Breaking the Rules of Conduct

 The rules of conduct that must be complied with are displayed in the "Community" category on the game websites. To read them, please click on the link in your game:

Case 2: Multi-Accounting

Using multiple accounts is forbidden on single-account servers (learn more). 

On the classic servers, using multiple accounts by a single person is also forbidden in some fights: 

• DOFUS: in Prism and Alliance-versus-Alliance PvP fights with more than one account. 
• DOFUS Retro: in Prism PvP fights with more than one account and ranked PvP fights. 
• DOFUS Touch: in Ascension Island fights and Perceptor, Prism, Kolossium, and Alliance-versus-Alliance PvP fights with more than two accounts. 
• WAKFU: in Battlefield fights with more than one account.

This practice is not only forbidden, but also blocked by the game client using technical means. 

This prohibition is intended to keep single- and multi-account players on an equal footing during these PvP fights, which require advance preparation. This also allows us to promote close-knit and well-organized player groups and guilds.

Circumventing this multi-accounting lockout in these game modes – regardless of the hardware or software method used – is obviously strictly forbidden.

How do I report a violation? 

Starting from DOFUS Update 2.73, you can now submit reports (except for multi-accounting) directly from the game using the dedicated interface. For more information, click here.

For DOFUS Retro, you can also do this directly from the game through the reporting center (unless you're reporting multi-accounting on the single-account server).

To report multi-accounting or behavior that is against the rules in our other games, you can take a screenshot and send it to us.

For a screenshot to be processed, it must meet the conditions below, some of which are specific to each game.  

Step 1: Display the information necessary for the report 

• The offending characters' information in the chat window, using one of the following two methods:
  • Right-click each character (or their nickname) and then select "Information" → "Details".
  • Use the /whois chat command with each character's nickname. 
• The date and time in the chat window with the /time command (except for DOFUS).
• For reports on a single-account server, both characters must be visible and logged in at the same time. 
  • DOFUS: "P" key on the keyboard, open the friend list, or character in the same fight.
  • DOFUS Retro: Click on the eye (at the bottom right of your health points) and then select the details for the fight where multi-accounting was used or open the friend list.
  • DOFUS Touch: Tap the in-game feature.
  • WAKFU: "V" key on the keyboard when mousing over the fight sword or open the friend list.
• Prohibited behavior and incriminating remarks.

If necessary, you can increase the size of the chat window by clicking on the "+" button at the top left of the chat window. Remember to disable the insulting word filter (in DOFUS and DOFUS Touch).

If you play on a regular server, please also provide us with the character nicknames by doing the following:  

• In DOFUS, press the "P" key on the keyboard.
• In DOFUS Retro, click on the eye (at the bottom right of your health points) and then select the details for the fight where multi-accounting was used. 
• In DOFUS Touch, tap the in-game feature.

Please note: For Alliance-versus-Alliance fights in DOFUS and DOFUS Touch, the corresponding interface icons must not be hidden, and the chat window must show "X attacks Y". The friend list won't work; the characters must be in the same fight.

Step 2: Take your screenshot

/!\ It is essential for your screenshot to include the whole screen. 

Your operating system should have a way to take a screenshot.

 Use the "F12" key.

Once you've pressed the key, your screenshot will be saved to a file on your computer.

The screenshot can be taken straight from your phone; see your phone's user guide.

Please do not:

• modify or add content to your image. 
  For example, you must not hide any text in the chat window using white rectangles or add parts of other screenshots.
• resize or crop the image.

Step 3: Host or attach your screenshot

You can attach your screenshot directly to your request on the Support website.

Once our Support team has received your report, they will apply the appropriate sanctions if the reported behavior warrants it.

However, please note that our Support team will not get back to you to inform you of its decision to sanction the player(s) or of any sanctions applied.