Report an account theft

If you think you may have been the victim of phishing, react immediately!

  1. If you have a phone number registered on your account, click on this link to block your account.
    Immediately change your password via your account management page and log back in. If your other data wasn't compromised, you'll recover access to your account.
  2. Contact Support to report the theft, and include official proof of identity with your request.
Return to top

Still need help?

Contact us

The response time varies depending on the request and Ankama's current projects.