How do I have a secured account?

Seeing the numerous attempts at account theft, it's wise to do everything possible to secure your account. We've compiled a list of the best practices for you. Apply these tips and your kamas will be well protected…


Certify your account
If you haven't already done it, it is important to save your identity to your account. The assistance provided by the Support team will be limited if the account is not in your name, because only the owner has rights to it.

Create a secure password
A secure password is a password that others will have a hard time guessing. It should contain numerous characters (at least 10) of different types (letters, numbers, uppercase, lowercase, special characters).

Add a mobile phone number
The mobile phone number is a very important piece of information on your account. Thanks to it, you'll be able to manage your account and your personal information in a quick and secure fashion.

Do not share your account
Loaning, sharing, exchanging, gifting, purchasing, or selling accounts is forbidden by our Terms of Use. It causes multiple security issues.

Perform frequent antivirus analysis
Whether it's for Ankama games and sites or for other sites on the web, it's necessary to use an antivirus (Norton, McAfee, Avira, Kaspersky, Avast, Bitdefender, etc.) and to perform frequent scans to defend against any viruses.

Do not use the same password for your e-mail
When an account is pirated, the thief can also recover the victim's e-mail address. If you use the same password as your Ankama account, you're making the thief's life a lot easier. It's of the utmost importance that it be a different password!

Install an Ankama protection
It's very much advised to activate one of the available Ankama protections (Double authentication via email (Shield) or Application). This will make the thieves job a lot more difficult, even if they manage to get hold of your log in details.

Never download emulators, modified clients or files related to our games from an unofficial site

Please remember that emulators and modified clients are **prohibited**, and that using them can put your account at risk.
They can allow attackers to obtain your login credentials and steal from your account(s).


Consult our dossier on phishing
Most account thefts are accomplished through phishing techniques. We've created instructional content to teach you how to detect this type of account theft.

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