Do you have a gift code, subscription code or ogrine/goultine code?
Head to the Gift Code page on the game website:
Step 1: Log in with your user ID and password.
Step 2: Enter the code, then click on confirm.
Step 3: Your gift, subscription or ogrines/goultines will automatically be credited to your account.
Step 4: To get your gift or subscription, log in to the game because once your code is confirmed, your gift or subscription is automatically sent to the game.
To find out how to recover your items/services in the game, please see this article "How do I access my purchases in the game?"
If you haven't received anything, please contact Support.