Unfortunately, our delivery partners are unable to ship your order to every country in the world.
Please find below a complete list of the areas concerned by this restriction (areas may be added or removed from this list in the future):
Belarus, Brazil, Cabo Verde, Colombia, Guam, Mongolia, Myanmar, Northern Mariana Islands, Puerto Rico, Russia, Syria, Ukraine, United States Virgin Islands, Yemen.
Delivery:
If you wish to receive your order as soon as possible, prefer a low-cost shipping option, or want to have your package delivered to your favorite retailer, here is some information that will help you choose the best solution for you.
Shipments go out Monday to Friday.
Regardless of your chosen delivery method, we promise to ship your package 24 hours (Monday to Friday) after your order, excluding special operations, sale items, and preorders.
If the postal service commits to delivery within 48 hours and your package did not reach you within four working days, please contact us directly atthis address.
If you think you may have made an error when typing your address or you ordered a product you already own, contact our customer service directly so that we may react in the shortest possible time and serve you as best we can.
You can track your package here anytime by entering its number.
For shipments in mainland France:
| Delivery Method | Cost (including taxes) |
| Chrono Relais | €3.99 |
| So Colissimo (My address – not signed for) | €4.99 |
| Chrono 13 | €9.99 |
The So Colissimo solution:
My address (not signed for)
Your parcel is delivered to you personally or in your mailbox. If it is too big to be delivered to a mailbox, it will held for you to collect at your local post office. You will have 10 working days from the arrival of the parcel at the post office to collect it. After that, it will be returned to the sender. In all cases, you will be informed by email 24 hours before your parcel is delivered.
The indicative delivery time frame is between 48 and 72 hours.
These delivery times do not apply if your order contains a preordered item. If it does, all your items will be delivered once the preordered item is in stock.
Chronopost solutions:
All deliveries are hand deliveries and must be signed for from Monday to Saturday.
Delivery is before 1 p.m. the next day with Chrono 13, or the following day with Chrono Relais in mainland France depending on the time you place your order.
If you place your order before 10 p.m.:
| Order Day | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
| Delivery Day | Wednesday | Thursday | Friday | Monday | Tuesday | Tuesday | Tuesday |
If you place your order after 10 p.m.:
| Order Day | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
| Delivery Day | Thursday | Friday | Saturday | Tuesday | Tuesday | Tuesday | Tuesday |
These delivery times do not apply if your order contains a preordered item. If it does, all your items will be delivered once the preordered item is in stock.
For shipments abroad and to French overseas departments and territories:
We also deliver abroad and to French overseas departments and territories. Shipping costs will be calculated automatically based on your place of residence, the weight of your package, and the selected delivery method.
Delivery times vary based on destination.
Please note: Customs duties and fees are not included in shipping costs; they remain your responsibility.
| Colissimo (signed for) - French Overseas Departments & Territories | |||||||||||||||
| Weight (kg) | 0.5 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 15 | 20 | 25 | 30 |
| Cost (excluding taxes) | €16.50 | €25.00 | €44.50 | €64.00 | €79.50 | €98.00 | €121.50 | €141.00 | €156.00 | €182.50 | €190.00 | €290.50 | €369.00 | €456.00 | €546.50 |
French Overseas Departments & Territories: French Polynesia, French Guiana, Guadeloupe, Martinique, Mayotte, Réunion, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, French Southern and Antarctic Lands, Wallis and Futuna
| Colissimo (signed for)* | Zone 1 | Zone 2 | Zone 2 | Zone 3 | Zone 4 | Zone 5 | Zone 5 | Zone 5 | Zone 6 |
| Weight (kg) | United Kingdom | United States | China | ||||||
| 0.5 | €8.00 | €11.00 | €15.50 | €12.00 | €17.00 | €23.00 | €28.00 | €29.50 | €30.00 |
| 1 | €10.00 | €13.50 | €18.50 | €14.50 | €20.50 | €25.50 | €30.50 | €31.50 | €35.00 |
| 2 | €10.50 | €15.00 | €20.00 | €16.00 | €22.50 | €35.00 | €39.50 | €41.00 | €48.00 |
| 3 | €11.00 | €16.00 | €21.00 | €17.50 | €24.50 | €44.50 | €48.50 | €50.00 | €61.50 |
| 4 | €12.00 | €17.00 | €22.00 | €19.50 | €27.50 | €51.00 | €54.50 | €56.00 | €74.50 |
| 5 | €12.50 | €18.00 | €23.00 | €21.00 | €33.50 | €54.00 | €58.00 | €59.50 | €85.50 |
| 6 | €13.50 | €19.00 | €23.50 | €27.50 | €37.50 | €69.00 | €72.50 | €74.00 | €98.00 |
| 7 | €14.00 | €20.00 | €24.50 | €29.00 | €43.00 | €80.00 | €83.00 | €84.50 | €111.00 |
| 8 | €15.00 | €20.50 | €25.50 | €30.50 | €49.00 | €88.50 | €91.00 | €93.00 | €123.50 |
| 9 | €15.50 | €21.50 | €26.50 | €32.00 | €53.00 | €92.00 | €94.50 | €96.50 | €136.50 |
| 10 | €16.00 | €22.50 | €27.00 | €33.50 | €57.00 | €97.00 | €99.00 | €101.00 | €149.50 |
| 15 | €20.00 | €27.00 | €32.00 | €42.00 | €77.00 | €141.50 | €142.50 | €145.00 | €206.50 |
| 20 | €24.50 | €31.50 | €36.50 | €50.00 | €90.50 | €155.00 | €155.00 | €158.00 | €265.50 |
| 25 | €28.50 | €36.00 | €41.00 | €58.00 | €107.00 | €199.00 | €197.50 | €200.50 | €322.50 |
| 30 | €32.50 | €41.00 | €46.00 | €60.00 | €124.00 | €229.00 | €227.00 | €230.00 | €380.00 |
*Cost excluding tax
Zone 1: Belgium, Germany, Luxembourg, Netherlands
Zone 2: Austria, Guernsey, Ireland, Italy, Jersey, Portugal, San Marino, Spain
Zone 3: Czech Republic, Denmark, Estonia, Faroe Islands, Greenland, Hungary, Latvia, Liechtenstein, Lithuania, Poland, Slovakia, Slovenia, Sweden, Switzerland
Zone 4: Åland Islands, Algeria, Andorra, Azores, Balearic Islands, Bulgaria, Canary Islands, Croatia, Cyprus, Finland, Greece, Iceland, Malta, Moldova, Montenegro, Morocco, Norway, Romania, Serbia, Turkey
Zone 5: Australia, Canada, Hong Kong, India, Israel, Japan, Singapore, South Korea, Taiwan, Thailand, Vietnam
Zone 6: Afghanistan, Argentina, Bahamas, Bahrain, Belize, Bolivia, British Virgin Islands, Brunei Darussalam, Cambodia, Cameroon, Central African Republic, Chile, Comoros, Côte d'Ivoire, Dominican Republic, Egypt, El Salvador, Georgia, Guatemala, Indonesia, Jordan, Kuwait, Laos, Lebanon, Malaysia, Mexico, Micronesia, New Caledonia, Oman, Panama, Paraguay, Peru, Qatar, Senegal, South Africa, Sri Lanka, Tanzania, The Gambia, Uruguay, Venezuela, Zambia