Have you encountered a bug and you want to report it to us?
Before you contact us, first make sure it isn't just a display issue. To do so, empty the DOFUS cache.
If it's a bug related to an item or a spell, be sure to carefully read the description first. Check with other players, either in the game, on the forums, or via fan sites, to make sure you understand the intended spell effect. Sometimes what seems like a bug is an effect intended by the game designers.
If it appears you are dealing with an actual bug, feel free to contact us by selecting the form "Report a bug".
In order for Support to analyze this issue further, and pass the bug along to our testing and development teams if necessary, provide as much information as possible so they can reproduce it.
This information may vary based on the type of bug encountered.
Is it a combat-related bug?
If the bug occurred during a fight, please describe what actions that led to this issue (be as precise as possible), and include the following information:
- one or more videos showing the fight, with the combat chat channel visible at all times
- a screenshot of the end-of-fight interface (if applicable)
- the game logs:
To access these, launch the game and go to Options.
Under Support, check "Activate generation of bug reports".
When the issue happens, press F11 to save the bug report, and then send it to us (you can uncheck this box once you've sent the report so that every minor error message won't be displayed).
- a link to a recent topic about it on the forum (if possible)
Is it an item-related bug?
If the bug is affecting an item, please specify:
1. What are the names of the items affected by the problem?
2. What is the problem you have encountered?
3. What actions did you take that caused you to encounter this issue? Please provide as much detail as possible.
and provide us with:
- one or more screenshots or videos showing the issue
- a link to a recent topic about it on the forum (if possible)
Is it a quest-related bug?
If the bug is affecting a quest, please specify:
- What is the name of the quest affected by this issue?
- What is the exact point and step in the quest when the issue occurs?
- What actions did you take in this quest that caused you to encounter this issue?
and include the following information:
- one or more screenshots of the quest book, open to the page of the quest affected by the issue (make sure to uncheck the box "See completed quests")
- one or more screenshots or videos showing the actions performed and those you need to do to progress in the quest
- one or more screenshots or videos showing the items in your inventory that you need to progress in the quest (if applicable) We also need to see the tooltip with the name for each item,
- plus a link to a recent topic about it on the forum (if possible).
Is it some other type of bug?
Please specify:
1. What was the problem you encountered? What exactly happened?
2. What result did you expect? What were you trying to do?
3. What steps should we take to reproduce your situation?
and provide us with:
- one or more screenshots or videos showing the issue
- a link to a recent topic about it on the forum (if possible)