If you ever want to suggest a change to the game, there's a special section of the game forums for this kind of request. The role of Ankama Support is actually to refer bugs to the game teams and to help players when they're stuck.
For changes to the game, these should go on the relevant game forum; feel free to create a new thread if your suggestion hasn't been made by another player.
See below for direct links to the change-related sections of our various forums:
Thank you for being involved in making the World of Twelve a better place! 😊️