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  1. Ankama
  2. Ankama Account

Ankama Account

  • Create and certify my account
    • What is a guest account?
    • Unlinking a Steam/Facebook/Google/Apple Account from an Ankama Account
    • Create an account via Steam
    • Create an account via Google
    • Create an account via Apple
    • Find your Google User ID
  • Log in to my account
    • What's the login ID for my Ankama account? 
    • Error message: "Login not allowed: your IP address is hidden."
    • Retrieve the login ID for my account
    • Change my password
    • Access My Server From Abroad
    • My account was put under protection. What do I do?
  • Change my account information
    • Add ou modify my phone number
    • Change and choose a good secret answer?
    • How do I change my email address ?
    • Change my nickname
    • In what countries is the SMS assistance service available ?
    • I'm not receiving emails from Ankama
  • Create, change, or restore my character
    • Choosing a Character or Guild Name, or an Alliance Name or Tag
    • Renaming my character or guild
    • Choose my characters' names
    • [DOFUS] Restore a character
    • [DOFUS] Add a character
  • Transfer my character
    • Transferring a character to another account
    • [DOFUS] Transfer a character to another server
    • [DOFUS] Canceling the transfer of my character to another server
  • Sanctioned account
    • The Various Types of Sanctions

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Current deadlines are between 48 and 72 hours.

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  • I dont' know my account name
  • I don't know my password
  • I think my account's been stolen
  • I'm being locked out by the shield / authenticator

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