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Create and certify my account
Create My Ankama Account
Creating an Account with Facebook Connect
Child Account Creation
Certify my account
convert my Facebook / Steam account into an Ankama account?
Refer an account
Log in to my account
Find My Account Name
Change my password
Access My Server From Abroad
My account was put under protection. What do I do?
Error: "Connection denied. Your account has been banned."
How can I recover my account ?
Change my account information
Add ou modify my phone number
Change and choose a good secret answer?
How do I change my email address ?
Change my nickname
In what countries is the SMS assistance service available ?
I'm not receiving emails from Ankama
Create, change, or restore my character
Choosing an Account Nickname, Character or Guild Name, or Alliance Name or Tag
Renaming my character or guild
Choose my characters' names
[DOFUS] Restore a character
[DOFUS] Add a character
[DOFUS] Guild Emblem Change
Transfer my character
Transferring a character to another account
[DOFUS] Transfer a character to another server
[DOFUS] Canceling the transfer of my character to another server
Still need help?
Typical response time of 1-2 days
I dont' know my account name
I don't know my password
I think my account's been stolen
I'm being locked out by the shield / authenticator
Deactivating the Authenticator or unlocking the Authenticator on my account
What is the Ankama Launcher?
Install the Ankama Launcher
Ankama Launcher displays a black screen - Windows 7 and 8
[DOFUS] DOFUS Retro
[DOFUS] Removal of DOFUS from Steam
[DOFUS] Find my purchase DOFUS retro